CC Tracker
Nowadays, people expect an excellent service from the organisations they deal with, be it a high street bank or a local council. Perhaps the most visible part of this service is the handling of requests, complaints and similar matters. Ideally, the organisation should deal with the request efficiently and then contact the person who raised it to let them know the result.
Sounds simple!
But when an organisation has thousands - perhaps millions - of customers, keeping track of all these requests can become a major headache.
Our CC Tracker system is a sophisticated workflow tool specifically designed to manage 'customer relations' issues. CC Tracker is a scalable solution - it's equally at home dealing with individuals, teams, departments or entire enterprises.
CC Tracker not only manages all issues, making staff more productive, it also
- provides comprehensive feedback to customers about the progress of their requests
- helps supervisors to allocate work efficiently
- provides comprehensive audit reports
- tracks issue population growth over time, to help capacity planning.
and much else besides.
Find out more on our Tracker website.
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